At Juliet Pencils, we strive to process all orders promptly. Once your order is placed, it enters our fulfillment queue and is typically packed and prepared for dispatch within 1–2 business days. Orders placed on weekends or holidays will be processed on the next working day.
Shipping Methods
We partner with trusted local and international courier services to ensure safe and reliable delivery of your products. All shipments include basic tracking so you can monitor the progress of your delivery from our warehouse to your doorstep.
Order Tracking
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track the status of your delivery. If you do not receive your tracking details within 3 business days, please contact us at [email protected].
Shipping Charges
Shipping charges are calculated based on your delivery location and the weight or size of your order. Final shipping costs will be displayed during the checkout process before you complete your purchase.
Lost or Damaged Packages
If your package is lost or arrives damaged, please notify us within 48 hours of delivery at [email protected]. We will work with the shipping provider to resolve the issue and offer a replacement or other appropriate resolution.
Contact Us
For any shipping-related questions or concerns, feel free to contact our support team at [email protected].